Question 1

Are Modern Taste spices organic and free from adulteration?

Accepted Answer

Yes! At Modern Taste, we maintain a 0% tolerance policy towards adulteration. We partner with over 200+ sustainable farms across India to source premium, high-quality, authentic, and organic ingredients.

Question 2

Where are Modern Taste products sourced and manufactured?

Accepted Answer

Our spices and signature culinary blends are carefully sourced from select sustainable farms across India. Our main operations and distribution hub is located in Guwahati, Assam.

Question 3

What are the shipping charges and delivery thresholds?

Accepted Answer

We offer free shipping on all orders over ₹500. For orders below this threshold, a standard shipping charge is applied during checkout.

Question 4

How can I track my order status?

Accepted Answer

You can easily track your order by clicking the "Track Order" link in our website footer or visiting "/track-order". Simply input your Order ID (e.g. MT_ORDER_...) along with your registered phone number or email address.

Question 5

What payment methods do you accept?

Accepted Answer

We support a wide variety of secure payment methods, including UPI, Google Pay, Visa, Mastercard, and other credit/debit cards via Razorpay. Cash on Delivery (COD) is also available.

Question 6

Can I cancel my order after placing it?

Accepted Answer

You can request order cancellation at any time before it is processed or shipped. Once your order has left our facility and is shipped, cancellations can no longer be accepted.

Question 7

What is your return policy for spices?

Accepted Answer

For safety, hygiene, and food quality reasons, food and spice products are generally non-returnable once delivered. However, we consider returns if you receive the wrong product, damaged items, or a tampered package.

Question 8

How do I report a problem with my order?

Accepted Answer

If your order is damaged, tampered, or has missing items, please email us at support@moderntaste.com within 48 hours of delivery. Please provide your Order Number, name, description of the issue, and clear photographs of the product and packaging.

Question 9

How long does it take to process a refund?

Accepted Answer

Once a refund is approved, it will be credited to your original payment method within 5–10 business days. For Cash on Delivery (COD) orders, we will request your bank details to process a bank transfer.

Question 10

How can I get in touch with Modern Taste customer support?

Accepted Answer

You can contact our support team via email at support@moderntaste.com or call us at +91 9957043336. You can also visit our "Contact Us" page to submit a direct enquiry.

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