At Modern Taste, we strive to ensure that every product reaches our customers in excellent condition. Due to the nature of food and spice products, our return, refund, and cancellation policy is outlined below.

1. Order Cancellation

Customers may request cancellation of an order before it has been processed or shipped.
Once an order has been shipped, cancellation requests cannot be accepted.
Modern Taste reserves the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent transactions
- Operational limitations
If an order is cancelled by Modern Taste after payment has been received, a full refund will be processed.

2. Returns

For safety, hygiene, and food quality reasons, food and spice products are generally non-returnable once delivered. Returns will only be considered under the following circumstances:

Wrong product delivered
Product received in damaged condition
Product package found tampered upon delivery
Missing item(s) in the shipment

3. Reporting an Issue

Customers must report any issue within 48 hours of delivery.

To initiate a claim, please email: support@moderntaste.in

The following details must be provided:

Order Number
Customer Name
Description of the issue
Clear photographs of the product and packaging

* Failure to report within the specified time may result in rejection of the claim.

4. Refunds and Replacements

After reviewing the claim, Modern Taste may, at its discretion:

Issue a replacement product
Issue a refund
Provide store credit where appropriate

Claims will be evaluated based on the information provided by the customer and internal verification.

5. Refund Processing Time

Approved refunds will be processed to the original payment method within 5–10 business days, depending on banking and payment gateway timelines.
For Cash on Delivery (COD) orders, customers may be required to provide bank account details for refund processing.

6. Non-Refundable Situations

Refunds or replacements shall not be provided in the following cases: